What counts as a transaction?
A transaction is any successful paid order placed through your form — for example, a ticket purchase or paid registration. Free submissions, abandoned checkouts, and refunded orders are not counted.
Who pays the 1.99% + $0.99 fee — me or my buyer?
By default the fee comes out of what you collect, so you receive the order total minus 1.99% + $0.99. You can also choose to pass the fee on to the buyer at checkout so your payout matches the ticket price.
Are there any monthly or setup fees?
No. There are no monthly fees, no setup fees, and no per-seat charges. You only pay when you collect money on a paid event.
What payment methods do you support?
Buyers can pay with all major credit and debit cards through Stripe. Stripe also enables Apple Pay, Google Pay, and Link where available. Stripe's payment-processor fees are billed directly by Stripe and are separate from the Regform fee.
How and when do I get paid out?
Payouts are sent directly from Stripe to your connected Stripe account on the schedule set in your Stripe settings — typically every 1–2 business days in most countries. Regform never holds your funds. PayPal payouts are not supported at this time.
Can I issue refunds?
Yes. You can refund any paid order in full or in part from your dashboard. The Regform 1.99% + $0.99 fee still applies on refunded orders — it isn't returned when you issue the refund.
Do you handle sales tax or VAT?
You're responsible for the taxes that apply to your events. You can add a tax line or fee to your form, and we provide per-order reporting you can hand to your accountant. We don't file taxes on your behalf.
Is there a free trial for paid events?
There's no trial to start because there's nothing to start — you only pay the 1.99% + $0.99 fee when a paid order goes through. Free events are free with a minimum of 250 paid transactions annually.
Can I cancel at any time?
